Porcello Jewelers

I have purchased several watches from this store. They have a fantastic selection of watches and incredible service. From the first time I visited their store, they have always made me feel both welcome and valuable. This is a great family business with a very high level of integrity. If you love watches, you should check this place out.

I'm really frustrated, I brought my rolex as there was steam due to some water that got in apparently, not sure how and I took it to "Porcello, in Bellevue WA" which is supposed to be a certified rolex. I was told they would need to open it up, serviced, I decided to replace the Crystal and the gaskets. Today when I picked it up, assisted by David, who said nothing, handed over the watch and said its this much (1400), then I noticed the dial was severely stained, I asked if they were not able to clean it, he said let me ask, then without going anywhere he said well it was the water. I asked why there was no phone call to me saying the dial got damaged etc. Nothing. I dont know if they simply did NOT do the job right on top of bad customer service for sure...I now have to shop around to understand what the happened. UPDATE: I intended to share my updated review weeks ago. Upon returning home on the day I picked up my watch, I received a call from Jason at the Jeweler store. We had a constructive conversation about the incident, emphasizing their commitment to addressing my dissatisfaction and improving communication. Jason discussed specific actions to enhance client expectations based on my experience, offering me various options and recommendations. I appreciate the proactive follow-up and am reassured by the reputation of their skilled watchmaker in the area. Thanks again Jason.